Frequently asked questions

Often within days. We usually assess within 48 hours of your enquiry and can frequently begin care within 24–72 hours of assessment — faster for urgent hospital discharges where capacity allows. We'll always give you an honest timeline on the first call.

Yes — this is the foundation of how we work. You're supported by a small named team of two to four carers, matched to you and introduced before they attend alone. We track our continuity rate and treat any slippage as a quality issue.

It depends on the hours and type of support, so we confirm exact pricing in writing at your free assessment — before you commit to anything. There are no hidden extras: travel in our area, care planning, reviews and digital records are all included.

Every carer holds an enhanced DBS check, verified references and full employment history. Training starts with a paid induction to Care Certificate standard and continues with practical, assessed training. Nobody works alone until observed and signed off.

Domiciliary care is regulated by the Care Quality Commission. One Path Care Ltd is currently going through CQC registration — we will publish our provider ID and registration details here as soon as registration is granted, and regulated personal care begins only once we are registered.

Yes. Every visit is recorded on a secure digital care record that nominated family members can view in real time — visits, notes, medication, wellbeing. Many families tell us it's the single most reassuring thing we offer.

It's common, and it's their right — capacity to decide is always presumed. We're experienced at gentle starts: a companionship visit, a trial week, 'help for the family' rather than 'a carer'. No pressure works better than pressure, and we'll advise honestly even if the answer is 'not yet'.

You're never left uncovered. We run a 24/7 on-call system, and because you're supported by a team rather than one individual, cover comes from a face you already know wherever possible. Missed visits trigger immediate alerts to our office.

Yes — we support privately funded clients, local authority packages (including direct payments) and NHS-funded care, and everyone receives exactly the same standard of service.

Yes — including live-in care for couples, which usually costs far less than two residential placements and keeps people together at home.

Directly, easily, and without it ever affecting care. Speak to your Care Manager, call the office, or use our published complaints procedure; complaints are acknowledged promptly and investigated by a senior manager, with signposting to the Local Government & Social Care Ombudsman if you're not satisfied. Every complaint changes something here — that's the point of them.