For health & social care professionals
A domiciliary care partner you can place with confidence.
We work with social workers, hospital discharge teams, brokerage, ICB and CHC teams, case managers, GPs, district nurses and occupational therapists across West Sussex. Here's what you need to refer: how fast we respond, how we assess, how we're governed, and where we have capacity.
At a glance
- Referral acknowledgement
- Within 2 working hours
- Assessment
- Typically within 48 hours; same-day for urgent discharge where capacity allows
- Care start
- Often within 24–72 hours of assessment
- Coverage
- County-wide across West Sussex: Worthing, Horsham, Crawley, Chichester, Mid Sussex, the coastal towns and surrounding villages
- Records
- Digital care planning and eMAR; professional access with consent
- Referral routes
- Phone 0333 000 0000 · referrals@onepathcare.co.uk · online form
Referral process
- Refer by phone, secure email or the contact form. We accept referrals from professionals, brokerage and self-funders' representatives.
- Acknowledgement within two working hours, including an honest statement of capacity. If we can't take the package, we say so immediately — we never hold a referral we can't serve.
- Assessment within 48 hours (sooner for urgent discharges where possible), at home or on the ward, covering needs, risks, capacity considerations, moving & handling, medication, environment and the person's own outcomes.
- Care plan and risk assessments shared with the referrer (with consent); costed proposals for brokerage and CHC as required.
- Start of care with an introduced, consistent team; review at 1 week, 6 weeks, then per agreed cycle or on change.
Emergency and fast-track referrals: for hospital discharge and crisis situations, call us directly — we will give you a real answer on capacity while you're on the phone.
Governance & quality assurance
Practice model
Outcome-focused, strengths-based practice consistent with the Care Act 2014: plans built on what the person wants to achieve, with support designed to maintain and regain independence. We actively step packages down where reablement succeeds, and we work within the Mental Capacity Act 2005 — capacity presumed and decision-specific, best-interests decisions documented and involving those who matter.
Workforce
Values-based recruitment; enhanced DBS for all care staff; full employment-history verification; Care Certificate as minimum induction standard; specialist training (dementia, Oliver McGowan LD & autism, medication competency, practical moving & handling) beyond e-learning; supervision, spot checks and appraisal cycle.
Delegated healthcare tasks
Delivered only under written protocol with client-and-task-specific competency sign-off by a registered health professional, with documented refresher cycles — auditable on request.
Quality cycle
Scheduled audits (medication, care plans, IPC, record quality), client and staff feedback programmes, incident and near-miss analysis, and a living service improvement plan with lessons tracked to completion.
Safeguarding
Designated safeguarding lead; all staff trained with refreshers; whistleblowing actively promoted; we operate within West Sussex multi-agency procedures and report to the local authority and CQC as required. Low threshold for raising concerns — we would rather raise one too many.
Policies, insurance & information sharing
Full policy suite on a scheduled review cycle, available to commissioners on request. Employers' liability, public liability and professional indemnity in place. Lawful, proportionate information sharing (UK GDPR, Caldicott); MDT participation; reports for reviews, CHC and best-interests processes. Duty of candour is a training standard, not a poster.
Make a referral
We respond to every professional enquiry the same working day.